UK Demand Letter for Refund

Template

[Your Name]
[Your Address]
[Date]

[Business Name]
[Address]

Re: Request for refund — [Product/Service], order [Order #]

Dear [Business Name],

I purchased [Product/Service] on [Purchase Date] for [Amount Paid]. It [describe problem: not as described / defective / cancelled]. I am entitled to a refund of [Amount Paid] under [your policy / consumer law].

Please refund [Amount Paid] to [original payment method] within [Number] days. If refused, I will dispute the charge with my card issuer and may file a consumer complaint.

Sincerely,
[Your Name]

What to fill in

Order number and purchase date
The exact amount paid
The reason it qualifies for refund
The business’s own refund policy if any

Jurisdiction note (UK)

United Kingdom — use the formal "Letter Before Action" format. Since 2015, a prescribed information form (Form N215 / the protocol checklist) is expected before most money claims; missing it can reduce your costs recovery.

Legal note

Card "chargeback" is a separate route from a demand letter. UK/AU statutory consumer rights often require the seller to refund for faulty goods; US refunds are usually governed by the seller’s stated policy unless the item is defective.

Templates reviewed by the DemandKit editorial team; not a law firm — see disclaimer.